ACS’s certified engineers provide real world field experience for our iSeries Maintenance & Support packages. Our dedicated staff relies on that experience to solve complex hardware and software problems onsite and remotely, faster and more effectively than our competitors. This saves your organization valuable time and money.
When 4hr response isn’t good enough:
ACS maintains one of the largest IBM iSeries hardware depots in the Northeast. Access to spare parts and entire systems with overnight deliver anywhere in the world gives your organization fast access to getting back to doing what you do best. This level of readiness increases our ability to serve your company with:
- Fastest access to parts to get you up and running
- Dispatched Techs with correct parts in hand
- Temporary swap systems if needed
Full Service Support
- ACS Full Service Support is phone based and remote support 24 hours a day 7 days a week with an engineer on-site in 4 hours. Through our partners across the United States we are able to offer technical support to all major US cities. Our in-house personnel serves as the technical backbone.
- Service highlights include an initial consultation with your IT staff and an equipment asset review, 4 hour on-site response time, single point of contact phone or e-mail support, hardware problem monitoring and reporting.
- A dedicated technician will be assigned to your account, so you can become familiar with the same service technician. In addition, your assigned service technician can be available for data center moves, consultations, and other needs and an additional hourly rate.
- Maintenance Service Contracts (Multi-Year Options)
- Flexible SLA’s (on site, 2-4 Hour Response, 7x24x365)
- Nationwide Service Coverage
- Service Delivery Guarantee
- Remote Call-Home System Tools
- Highly Skilled Field Engineers (20+ Years Experience)
- Proprietary Parts Sparing Matrix (on site Sparing)
- Microcode & Firmware Monitoring
- Competitive Rates – Cost Reduction Guarantee
- Flexible Contracts
- Hardware Sales & Upgrades Solutions (New & Pre-Owned
- OEM Re-certification Guarantee
- Disaster Recovery Solutions